Refund policy
At TopShop Ryan, your satisfaction is our priority. Since our products are made to order, we accept refund or replacement requests in the following situations:
What We Cover
- Defective or misprinted item: Contact us within 30 days of receiving the item and include a photo. We will provide a replacement or a full refund at no cost, with no return required.
- Item not received: If your order does not arrive within the stated timeframe, contact us. We will investigate and offer a solution.
- Wrong size or colour received: If the item received does not match your order, we will replace it free of charge.
What We Do Not Cover
- Returns due to a change of mind (made-to-order products).
- Sizing errors resulting from the customer selecting the wrong size (please consult our size guide before purchasing).
Refunds
If your request is approved, your refund will be processed to your original payment method within 10 business days.
How to Contact Us
Send your request to support@topshop-ryan.com with your order number and a photo, if applicable. We respond within 48 business hours.⠋